We have addressed some of the most commonly asked questions regarding our sales, shipping and returns policies. The Jembetat Gallery of African Art is committed to offering quality objects and ensuring client satisfaction. If you do not find the answer to your question here, please feel free to e-mail us at bob@jembetat.com.

What we sell
The Jembetat Gallery offers objects primarily from Western and Central Africa. The owner, Robert Ament, has lived and traveled in Africa since 1989. He has been collecting Africa Art for more than twelve years, and personally selects each piece based on a number of criteria such as tribal significance, age, aesthetic form and rarity.

Placing orders
You may place orders by e-mail, postal mail, and telephone. We will be glad to answer any of your specific questions regarding the pieces. Due to an extensive travel schedule, please leave a telephone message and you will receive a response as soon as possible.

Shipping policies
The Jembetat Gallery ships world wide UPS (insured) to the client. At the time of shipping there will be an accompanying photograph of the object in its shipped condition. If the object appears to have been damaged in any way, please contact the Gallery immediately. Do not return the object until UPS has inspected the piece for damage.

Sales tax
For New York State residents, an 8% sales tax applies. For all others, it is assessed according to New York State Law.

Returns
The Jembetat Gallery's online return policy is to accept returns for any reason within thirty days of postmark if the object or objects are for any reason not acceptable. The object must be returned in original condition and shipped insured. If the object is damaged in any way, the customer is responsible for the entire purchase price of the object. The return shipping (insured) is the responsibility of the customer.

Our returns policy at our Rochester location differs from our online web site policy. Purchases made in person at our Rochester gallery are non-refundable due to the fact that all objects have been inspected at time of sale. Exchanges are welcome within thirty days.